Privacy Policy

Last updated: February 2026

Introduction

Ripper Sites (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website (rippersites.com.au), our services, or communicate with us.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

What Information We Collect

Information you provide to us

When you fill in our enquiry form, contact us by phone or email, or sign up for a Ripper Sites plan, we may collect the following personal information:

  • Your name
  • Your business name
  • Your trade or industry
  • Your phone number
  • Your email address
  • Your business address or service area
  • Any additional information you provide in the enquiry form or during our conversations
  • Payment information (processed securely through our payment provider — we do not store credit card details directly)

Information collected automatically

When you visit our website, we may collect certain technical information automatically, including:

  • Your IP address
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Pages viewed and time spent on each page
  • Referring website (how you found us)
  • General geographic location (city/region level, derived from IP address)

This information is collected through standard web analytics tools and is used in aggregate to improve our website and services. It is not used to personally identify you.

Information from third parties

We may receive information about your business from publicly available sources (such as Google Business Profile, business directories, or public registers like ASIC) in order to set up and manage your online presence as part of our service.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing our services — building and managing your website, Google Business Profile, directory listings, and other services included in your plan
  • Communicating with you — responding to enquiries, scheduling calls, providing updates on your account, and sending performance reports
  • Billing and account management — processing payments, managing subscriptions, and maintaining accurate records
  • Improving our services — analysing how our website is used to improve performance, usability, and content
  • Legal compliance — meeting our obligations under Australian law, including record-keeping and dispute resolution

We do not use your personal information for marketing purposes beyond the service you have signed up for, unless you have given us explicit consent.

Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted third-party service providers who help us deliver our services. These include:

  • Hosting providers — to host your website and our systems
  • Payment processors — to process your monthly subscription payments securely
  • Google — to set up and manage your Google Business Profile (with your authorisation)
  • Business directories — to create and manage your directory listings as part of our service
  • Email service providers — to send transactional emails (form notifications, performance reports)
  • Analytics tools — to understand website usage in aggregate

All third-party providers are bound by their own privacy policies and data protection obligations. We only share the minimum information necessary for them to provide their services.

We may also disclose your information if required by law, regulation, or legal process, or to protect the rights, safety, or property of Ripper Sites, our customers, or others.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your data is stored on secure servers. Payment information is processed through PCI-compliant payment providers and is not stored on our systems.

While we take all reasonable precautions, no method of data transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.

How Long We Keep Your Information

We retain your personal information for as long as it is necessary to provide our services to you, and for a reasonable period after your account is closed — typically 12 months — to allow for billing queries, legal obligations, and dispute resolution.

Enquiry form submissions from individuals who do not become customers are retained for up to 6 months and then deleted.

You may request deletion of your personal information at any time by contacting us (see below).

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information that we hold
  • Correct any inaccurate, incomplete, or outdated information
  • Request deletion of your personal information (subject to any legal obligations we have to retain it)
  • Withdraw consent for any processing that relies on your consent
  • Complain to us or to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise any of these rights, contact us at hello@rippersites.com.au or call 0400 000 000.

Cookies and Tracking

Our website may use essential cookies to ensure proper functionality. We may also use analytics tools (such as Google Analytics or a privacy-focused alternative) to understand how visitors use our site.

We do not use cookies for advertising, retargeting, or profiling purposes.

If you prefer not to have cookies placed on your device, you can adjust your browser settings accordingly. Disabling cookies may affect the functionality of some parts of our website.

Our website may contain links to third-party websites (such as Google, directories, or social media platforms). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are designed for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

If we make material changes, we will notify you by email or through a notice on our website.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

Ripper Sites Email: hello@rippersites.com.au Phone: 0400 000 000 Location: Brisbane, QLD, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.